- Shipping & Returns
Shipping & Returns
We aim to dispatch all books in print within a week, very often within a couple of days. However, sometimes we are closed for holidays (dates are always in the News section) and sometimes other problems may mean a delay. Orders for forthcoming titles will be sent within a few days of the title being published.
When we receive an order for more than one book in print we pack the books so that they are sent whichever way is cheapest. For example, for four books to the UK this might be one parcel of one book and one parcel of three books. We often send large orders (something like ten books in print) by courier in the UK. Forthcoming books are always sent individually, and we do not hold other books to go with a forthcoming book.
Non arrival of your book(s) may be our fault, but it may also be that the parcel is lost in the postal system (this very rarely happens, but it is not unknown). If a book has not arrived, please first of all check the news section to see if there is a reason (and if you ordered a forthcoming title make sure it has been published). Then email with the date of order and the title(s). It is no good just giving us an order number.
In the event of you wishing to return a book to GGBP we can only receive back titles that have been incorrectly dispatched by us. We do not accept any other reasons for returning books unless a book is severely damaged in transit.
If you wish to return a book, please email us and wait for a reply. If a book has been damaged, please do not return it. And under no circumstances should books be returned from outside the UK.
Our refund guarantee is in addition to your statutory rights and does not affect them in any way.